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Frequently asked questions:
When will I receive my order?
To be environmentally friendly and avoid waste, we only begin production once sales have ended. You will receive your order within two weeks of the event.
For more information, please visit the collection for the event you ordered from.
I made a mistake when ordering, what should I do?
For any errors on an order (sizes, colors, shipping methods, etc.), please inform us as soon as possible by email at hello@my-events-shop.com or via online chat, specifying your order number.
We can then look for a solution together!
I chose to collect on site but I won't be able to go there in the end, what should I do?
If you are unable to attend the event to collect your order, please inform us as soon as possible by email at hello@my-events-shop.com or via online chat, specifying your order number.
We can then send you a link to pay the shipping costs and send it to you, or refund you.